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General Terms and Conditions | Hello Baby Bigger articles such as pushchairs, high chairs and kindergarten furnishings are sent by messenger. Usually, if the carrier is unable to ship an article, he will write a notice with information about the organization of a return it. Sorry, but we can't do a particular daily shipment except the next morning through our express shipping team.

Default shipping time is 2-5 business working day for shipments to the UK and 5-10 business working day for shipments to Europe. Royal Mail is used for all orders from abroad. We' re sorry we can't ship our articles through first grade. Default lead time is 2-5 business day for UK and 5-10 business day for overseas.

Before the expiry of this deadline we will not make any replacement deliveries or refunds. In the event an article is broken in transport or arrived incorrectly, please notify us as soon as possible after receiving an article. In case you have got the incorrect article, please get in touch with us as soon as possible and we will ensure that the right article is supplied to you.

In this case, we will either reimburse the shipping cost or request that the incorrect article be sent back to us before the substitute is sent. You must notify us within 30 working days of the date of delivery if you wish to send an article back.

Once you have told us that you wish to ship the product back, please do so immediately. The customer returns the goods at his own cost and we do not collect the goods. Keep in mind that you have a legal obligation to take due diligence in taking good things into your possession. Please therefore pay attention to the returns and ship them back to us without being used and in the orginal packing.

Please send back your article: Should your returned products become defective after the above 30 returned shipping date, please provide us with the following information: It is our goal to solve any problem with defective products within 5 working day. Several of our third-party websites may link to websites that also provide commercially useful information, such as on-line shopping.

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